Terms & Conditions

1. Payment Policy: Full payment is required upfront for all coaching packages.
2. Session Scheduling: Sessions must be scheduled in advance and are subject to availability. Any changes to session times must be made at least 24 hours in advance, otherwise, the session will be considered forfeited.
3. Session Duration: Each coaching session typically lasts for 60 minutes unless otherwise agreed upon between the coach and client.
4. Expiration: Coaching packages expire one year from the date of purchase. Any unused sessions after this period will be forfeited, and no refunds or extensions will be granted.
5. Cancellation Policy: Cancellations made at least 24 hours before the start of the scheduled sessions will be eligible for rescheduling or refund. Cancellations made less than 24 hours in advance will result in the session being forfeited. 
6. Discontinuation: If the client decides to terminate the contract prior to completion.  All prior sessions will be charged at USD 400 per session and the remaining funds will be refunded to the client subject to approval.
7. Client Commitment: Clients are expected to actively participate in the coaching process, complete any assigned tasks or homework, and maintain open communication with the coach throughout the duration of the coaching relationship.
8. Confidentiality: All coaching sessions and client information will be kept strictly confidential unless otherwise required by law. Client confidentiality is paramount and will be respected at all times.
9. Coaching Agreement: Clients will be required to sign a coaching agreement outlining the terms and conditions of the coaching relationship before the commencement of the first session.
10. No Guarantees: While every effort will be made to support the client in achieving their goals, the coach cannot guarantee specific outcomes or results from the coaching process.
11. Code of Ethics: The coaching relationship will adhere to the highest standards of professionalism and ethical conduct, following the guidelines set forth by recognized coaching organizations and associations.

Coaching:
Your purchase of coaching packages or sessions indicates your commitment to participate in the process and follow through to its conclusion. However, we also understand that unexpected events can happen. In addition to the general guidelines outlined below, refunds and cancellations will be considered on an individual basis, at the discretion of DeepSenseCoaching. We ask the Client to be committed and faithful, and we commit to offering grace when needed.

In general these guidelines apply for coaching refunds and cancellations:

The Client may cancel an order within 24 hours of purchasing and request a refund. The refund will be issued, minus a 5% transaction fee. To cancel an order, send your request to info@deepsensecoaching.com.

Once DeepSenseCoaching has scheduled sessions with the Client, they are considered set appointments. However, if necessary, the Client may request to reschedule a session, if they give at least 24 hours advance notice.
Any missed sessions or canceled sessions with less than 24 hours advance notice will be forfeited.

If unexpected circumstances prevent the Client from completing all of their scheduled sessions, then the Client may request a refund for the amount pertaining to the remaining sessions. If approved, the refund will be issued, minus a 5% transaction fee.